commonly asked questions. Learn more about our timepieces, craftsmanship,
and customer support to enhance your experience with refined luxury.
Frequently Asked Questions
Explore the Kataphrakt Watch FAQ section for comprehensive answers to
FAQ
Frequently Asked Questions
How should I care for my Kataphrakt watch?
- Clean your watch with a soft, dry cloth.
- Avoid exposing it to extreme temperatures or magnetic fields.
Is my Kataphrakt watch water-resistant?
Our watches are designed with water-resistant features. Refer to the product specifications for details on water resistance levels.
Can I replace the watch battery myself?
We recommend having battery replacements done by a professional to ensure proper sealing and water resistance. Our mechanical watches do not need batteries to operate and our quartz model batteries should last well over two years before needing replacements.
Do Kataphrakt watches come with a warranty?
Yes, all our watches are backed by a 2 year warranty against manufacturing defects. Refer to our warranty policy for more details. Our watches also come with a comprehensive 2 year insurance policy to cover you if there are fault with the watches. Please refer to our insurance policy for more details.
Can I wear my watch while swimming?
While all our watches come with a water resistance rating, whether it is practical to do so or not is up to your judgement. Salts and minerals in the water may cause the watch to lose it's aesthetic appeal over time. Refer to the specific water resistance rating for your watch. Some models are more suitable for swimming, while others are for everyday wear.
How do I adjust the strap of my Kataphrakt watch?
Please consult your local watch service center to adjust your steel strap linkages. For our leather straps, they all come with a quick release strap that can be used to replace the strap with ease.
Are Kataphrakt watches unisex?
While many of our watche designs are versatile and suitable for both men and women, the physical size of the watches may play a crucial factor in whether it fits you or not.
Due to this, we categorize the watches for men and women. Watch diamater of more than 35mm may be too loose for people with thinner wrists.
What materials are used in Kataphrakt watch construction?
Our watches all have a common success formula and must fit these criteria:
- Premium materials such as stainless steel cases, mineral or sapphire crystals, and high-quality leather or metal straps.
- Aesthetic design appeal to differentiate ourselves from excessive minimalism.
- Providing more functions for less money from your pocket.
- Proven and reliable movements, and if required, enduring batteries to alleviate your discomfort.
How do I track my order status?
Log in to your account or use the provided tracking number to monitor the status of your order. Visit our tracking page for more detailed information.
Can I return or exchange my Kataphrakt watch?
Yes, we offer a 14 day return policy. Please refer to our policies for detailed instructions or initiate a contact with us to get the process started.
Shop Our Collection
Whether you're drawn to the allure of established luxury or seek the perfect blend of craftsmanship and affordability, Kataphrakt invites you to make a statement with every tick. Shop our curated collection today and indulge in the timeless elegance that defines us. Your perfect timepiece awaits—experience the essence of Kataphrakt.
